UsedPhotoPro Reviews

UsedPhotoPro offers a 14-day Hassle Free Return Policy. If a purchase is to be returned within fourteen days of receiving it, the customer service department must be contacted for a return authorization. Sending merchandise without authorization may delay the return. Items returned must be in the same condition that they were received and must include all items (including box and accessories) that they shipped with in order to be eligible for a full refund. All returned merchandise purchased from Roberts Camera must be accompanied by a sales receipt and be returned within 14 days of purchase. Items that were purchased in NEW CONDITION must be returned in the same NEW condition that they were received and must include all items (including box and accessories) that they shipped with in order to be eligible for a full refund. If an item is returned that was used or is deemed to no longer be in new condition, a full refund will not be granted. The item may incur a restocking charge or may need to be sold to us as a used item. All used items over $1500.00 are subject to a 15% restocking fee. Roberts and UsedPhotoPro reserve the right to charge a 10%-20% restocking fee for any item being returned to us for any reason other than manufacturer or product defect. No refunds or exchanges on special order merchandise. All merchandise must be returned in its original packaging. If a warranty card was included, it must be returned BLANK and not completed. Once the warranty card is completed, we cannot help you by exchanging your item and any problems will have to be handled as warranty claims with the manufacturer. Merchandise purchased 'As Is' may not be returned for any reason. After 14 days, products in new condition will be subject to manufacturer's warranty and the warranty card included with your product should be consulted for information on getting your product serviced or replaced. After 14 days, merchandise cannot be returned to Roberts as new stock. After 14 days, functional products may be returned to us as used stock. The value you will be offered for products in this case will be determined by current used market value.

In terms of shipping, due to the high rate of fraud in the industry, ALL ORDERS ARE SHIPPED SIGNATURE REQUIRED. If you are purchasing a used item in ‘Poor or Inoperable’ condition, this item is being sold as-is. It is eligible for our return process, but these items are not eligible for the UsedPhotoPro 180 day warranty. You will receive email confirmation for your order. Please review these confirmations to ensure that your order information is accurate. Your order will not process until it has been cleared by our third party fraud assessment service. During this process they may send you an email to confirm your identity. Please be sure to respond to any such communications or your order will be canceled. All orders are subject to approval by our processing department. We will notify you in a reasonable amount of time if your order may be delayed. If we have any questions regarding your order, someone from our customer service team will reach out to you as soon as possible to confirm any final details. All orders are placed with us are considered an offer to purchase. We reserve the right to reject such offer at any time during the approval process. All offers to purchase are subject to merchandise availability at the time of acceptance. A confirmation of your order means only that we have received the offer to purchase. If your offer to purchase is rejected for any reason, you will be notified on a timely basis with instructions and an opportunity to respond. Items that were purchased in NEW CONDITION can only be returned be in the same NEW condition that they were received and must include all items (including box and accessories) that they shipped with in order to be eligible for a full refund. If an item is returned that was used or is deemed to no longer be in new condition, a full refund will not be granted. The item may incur a restocking charge or may need to be sold to us as a used item.

To sell camera gear on UsedPhotoPro.com, the following steps can be followed:

1. Complete an online form listing the equipment and accessories.
2. Describe the condition of the items on a scale from 6 to 10 (lowest to highest). They provide guidance on what each value means, and there's guidance on shutter counts for cameras.
3. After filling in the form, an instant quote will be provided.
4. If the quote is acceptable, send the gear to UsedPhotoPro.
5. Once the gear is received and inspected, payment will be issued.

Please note that the process might vary slightly based on the specific gear being sold and its condition. It's recommended to check the latest information on the UsedPhotoPro website. If the response is not clear or detailed enough, please let me know!

UsedPhotoPro offers free shipping for most used items in GOOD condition or better costing $49 or more within the contiguous 48 states. New products over $49 also qualify for free shipping. There are exceptions for exceptionally large items and special orders.

Yes, international customers can purchase from UsedPhotoPro, but import duties, taxes, and charges are not included in the item price or shipping cost. The buyer is responsible for these costs, and shipping times vary depending on the selected shipping method.

UsedPhotoPro utilizes multiple carriers such as UPS, FedEx, and USPS to get the best rate for customers. The carrier and shipping method are chosen by the company, but customers can upgrade or expedite their shipping for an additional charge.

UsedPhotoPro has a 14-day Hassle-Free Return Policy. Items returned must be in the same condition as received and include all accessories and original packaging. Returned merchandise must be accompanied by a sales receipt and be returned within 14 days of purchase.